We encourage using HCD with programs and strategies, much like how engineers approach changes to technology. Communications companies, for example, are not creating new ways to communicate every year, but they are constantly thinking about how to better serve those who are using their current devices.
The best strategies result when teams are clear about what worked and what fell short, and then test new approaches in subsequent go arounds based on what was learned.
In a world of uncertainty and instability, evaluation can help us to succeed by making us comfortable with failure.
Using tools like maps, spreadsheets, observations, and intentional reflection as part of your evaluation can improve outcomes, solve problems and prevent new ones.
Using small-scale or familiar examples can help you understand how to use evaluation to solve complex problems.
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